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"Customer-Centered" Seminar Experience - General Engineering Office

"Customer-Centered" Seminar Experience - General Engineering Office

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  • Time of issue:2022-04-15 10:45
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(Summary description)To create profits for customers is to reflect our value

"Customer-Centered" Seminar Experience - General Engineering Office

(Summary description)To create profits for customers is to reflect our value

  • Categories:Staff style
  • Author:
  • Origin:
  • Time of issue:2022-04-15 10:45
  • Views:
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To create profits for customers is to reflect our value

On the afternoon of April 15, 2022, the General Labor Office convened domestic staff to organize a "customer-centric" seminar. Before the start of the seminar, all the staff of the General Engineering Office had a lot of questions about "What is a customer?" "What is Customer Centricity"? Self-organization of these two topics, and bring my own point of view to the seminar.


The General Workers' Office adopts the combat mode of one body and two wings. On the one hand, as a base for the cultivation of technical talents of the group, it has been supplying technical backbones and management personnel for various departments of the group for many years; on the other hand, it actively cooperates with the R&D center and production base in technical process management to improve process implementation and product optimization.


In such a departmental context, the staff of the General Engineering Office expressed their understanding of the customer. Some people think that the production department is the customer of the General Engineering Office, some people think that the R&D center is the customer of the General Engineering Office, and some people think that as long as the upstream and downstream departments related to the General Engineering Office are the customers of the General Engineering Office. Finally, Manager Yang Hai made a conclusion. Broadly speaking, as long as they can bring benefits and value to the company, they are our customers; service customers. Such a summary won the unanimous approval and applause of the colleagues present!


Afterwards, Manager Yang Hai shared two customer-centric cases with colleagues. For the special case, the colleagues of the General Engineering Office were divided into two groups and conducted a scenario model exercise - what would you do if you encountered this problem? Everyone enthusiastically expressed their ideas and pushed the atmosphere of the seminar to a climax. At the end of the case sharing, manager Yang Hai said that these two cases are very representative; on the one hand, he expressed that we should take the needs of customers as our own struggle standard, and on the other hand, technology research and development is not a "point" thing, he It is continuous uninterrupted creation and innovation.


In the end, the colleagues of the Chief Engineer's Office read the performance appraisal scoring standard and expressed that it is meaningless.


After this seminar, the General Engineering Office has entered a deeper level of understanding of customers; in the future work, we will strive to create more value for the company!

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